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How, what, where? Below we give you an answer to almost everything.
At AboutSportsOnline.com we are happy to help you. We have already answered the most frequently asked questions for you below. If your question remains unanswered, please contact our customer service!
TO ORDER
Placing an order at AboutSportsOnline.com is very easy. This can be done as a guest or with an account. The latter is useful if you plan to order from us more often: you do not have to enter your details again and again and you have insight into your order history.
How can I place an order online?
This is how you shop at AboutSportsOnline.com:
1. Found the product you want? Select the correct size and color and then click Order. The item will now be added to your shopping cart.
2. Found everything you need? Then click on your shopping cart at the top right of the screen. Here you will find all the items you have added.
3. When you are ready to order, go to the next step via your shopping cart. You can now log in with your account, create an account or continue as a guest.
4. Enter your address details or check the details stored in your account.
5. Choose your shipping method.
6. Choose how you want to pay and complete your order. You will now be linked to the selected payment method to complete the payment and your order.
Can I also order without an account?
It is not necessary to create an account for your order, but it does have many advantages. This way you can always easily find which items you have ordered before and in what size. We also save your address details, so that you do not have to enter them again and again with every order. But it is also possible to place an order as a guest user.
I have placed an order but have not received an order confirmation.
It can take up to 15 minutes for the order confirmation to be sent. In addition, it happens that the order confirmation ends up in your unwanted e-mail. Therefore, always first check the folder with unwanted mail or spam in your mailbox. If the order confirmation cannot be found here and it has been more than 15 minutes since you placed the order, please contact our customer service via the contact form or via service@aboutsportsonline.com.
How do I know which size to order?
Each brand has its own fit. That is why we have created a handy size chart in which you can easily find the right size. You can also find the link to the size chart on almost every product page, so you always have it at hand.
If you have previously ordered articles from AboutSportsOnline.com, you can easily find your size in your order history.
How do I know if my order has been processed correctly?
When you place an order you will receive an order confirmation in your mailbox within 15 minutes.
As soon as we have shipped the order you will receive a shipping confirmation with Track & Trace code so that you can follow your package to your front door.
Can I still change my order?
When the payment has been completed, it is unfortunately no longer possible to change your order. We may be able to cancel your order so that you can place a new, correct order. This is only possible if your order has not yet been processed in our warehouse. Please contact customer service via the contact form or service@aboutsportsonline.com.
Can I still cancel my order?
As long as your order has not yet been processed in our warehouse, it is possible to cancel it. If your order has already been prepared for shipment, cancellation is unfortunately no longer possible. However, you can choose not to accept the order upon delivery. The package will then be returned to us. After receipt we will refund the total amount of the order and any paid shipping costs to the account with which you made the payment.
PAYMENT
How can I pay at AboutSportsOnline.com and how safe is it?
You can pay for your order at AboutSportsOnline.com with iDeal and Paypal.
o iDEAL
With iDeal you can easily pay online via almost all Dutch banks. At checkout you will be redirected to the secure online environment of your bank.
o PAYPAL
With PayPal you can pay safely and quickly online via your own bank account or credit card. In addition, PayPal offers purchase protection. To pay with PayPal, open a free PayPal account at www.paypal.com that you can link securely and easily to your bank account or credit card (s).
o PAYPAL, MASTERCARD, VISA
Also use PayPal if you want to pay directly with credit card (Mastercard, Maestro and Visa)
With PayPal you can pay safely and quickly online via your own bank account or credit card. In addition, PayPal offers purchase protection. To pay with PayPal, open a free PayPal account at www.paypal.com that you can link securely and easily to your bank account or credit card (s).
I have placed an order but have not received an order confirmation.
It can take up to 15 minutes for the order confirmation to be sent. In addition, it happens that the order confirmation ends up in your unwanted e-mail. Therefore, always first check the folder with unwanted mail or spam in your mailbox. If the order confirmation cannot be found here and it has been more than 15 minutes since you placed the order, please contact our customer service via the contact form or via service@aboutsportsonline.com.
SHIPMENT
All orders over € 75 are shipped free of charge. Your purchased items will be shipped via GLS (DHL for outside the Netherlands) as soon as we have received the payment. If you ordered before 12:00 (with the exception of the weekend), you will usually receive your order within 1 working day. However, keep in mind that this may take longer due to unforeseen crowds with us or with the parcel service.
You will receive an email with Track & Trace as soon as we have shipped your order.
AboutSportsOnline.com is not liable for loss or damage to packages by GLS.
What are the shipping costs?
For orders with a total amount above € 75, shipping is free. For orders under € 75, the shipping costs are € 5.95 in the Netherlands and € 11.00 in Belgium.
What is the delivery time?
We try to ship orders placed on working days before 12 noon the same day. Unfortunately, we may not always be able to manage this due to pressure. We therefore use a delivery time of 1 to 3 working days.
After we have shipped your order, you will receive a shipping confirmation with a Track & Trace code from us, so that you can keep an eye on the delivery yourself. If you have not heard from us after 4 days and / or have not yet received your package, please contact our customer service via the contact form or via service@aboutsportsonline.com.
To which countries can you ship my order?
It is currently possible to have your order delivered in the Netherlands, Belgium and Luxembourg. Other countries will be added in the future. Delivery to another country? Please contact us and we will look at the options.
RETURNS
Unsatisfied? No problem!
At AboutSportsOnline.com you can easily return ordered items.
If you are not satisfied with your order or part of it, you can return it within 30 days. For this you use the return label that is enclosed with your package. The shipping costs for returning are for your own account. By not offering free returns, we at AboutSportsOline.com hope that there will be more awareness about what is ordered. By handling orders and shipments more consciously, we reduce the number of movements of our carriers. In doing so, we hope to contribute to lower CO2 emissions and a more sustainable society.
How can I return my order?
If you are not satisfied with your order or part of it, you can return it within 30 days.
For quick processing, we ask you to complete the return form that you will find with your order as completely as possible.
If the original packaging is not damaged, use it to return your order.
The return process:
1. Complete the enclosed RETURN FORM and add it to your package along with your PACKAGE NOTE.
2. Hand in your package at a package service.
When you hand in your package you will receive a shipping confirmation, if not, ask for this. Keep it safe until your return has been processed.
3. The amount you will receive back from us will be in your account within 2 weeks.
Return conditions
- The item to be returned must be unworn and all tags are still attached to the item.
- The item to be returned does not contain any signs of wear.
Can I exchange an item?
It is not possible to exchange an item. If you want to exchange an item, place a new order and return the previously received items to us.
What are the costs for returns?
We do not offer free returns. The costs for a return shipment via packet service can be found on the packet service website. Always use the return label supplied by us with the shipment.
By not offering free returns, we at AboutSportsOnline.com hope that there will be more awareness about what is ordered. By handling orders and shipments more consciously, we reduce the number of movements of our carriers. In doing so, we hope to contribute to lower CO2 emissions and a more sustainable society.
Why can't I return my package for free?
By not offering free returns, we at AboutSportsOnline.com hope that there will be more awareness about what is ordered. By handling orders and shipments more consciously, we reduce the number of movements of our carriers. In doing so, we hope to contribute to lower CO2 emissions and a more sustainable society.
How do I know if my return has arrived at AboutSportsOnline.com?
When you hand in your package at packet service you will receive a shipping confirmation; keep it safe. This allows you to check online whether your package has arrived with us. In addition, we will send you a confirmation by e-mail after processing your return.
Where should my return shipment go?
You can return your package to:
AboutSportsOnline.com
Attn. webshop returns
Zwaanhoefstraat 4
4702 LC Roosendaal
The Netherlands
Keep the proof of shipment that you receive when you hand in your return. This may be necessary if your package does not arrive with us.
When will I receive my payment back?
We aim to refund the amount of your return within 14 days to the bank account with which the original payment was made. If you have not received anything after 14 days, please contact our customer service via the contact form or via service@aboutsportsonline.com.
COMPLAINTS AND WARRANTY
If you have received a wrong or damaged item, please contact our customer service via the contact form or via service@aboutsportsonline.com. We do our best to solve your problem as quickly and as effectively as possible. In most cases you are hereby requested to send us photos of the article.
I have a complaint. How can I report this?
If you are not satisfied with an article from AboutSportsOnline.com, you can contact our customer service via the contact form or via service@aboutsportsonline.com.
What is the warranty on my order?
AboutSportsOnline.com guarantees top quality articles and services. But things can also break with us ...
Fortunately, all items you buy from us come with a legal warranty. If you have a complaint about your item, we always take into account - in addition to the warranty - the type of item, for which it is used and its normal lifespan. It makes sense that, for example, a ski boot should last longer than a pair of socks.
• Always report your complaint to our customer service. After you have registered your article, our repair service will assess whether your complaint is justified. We will always let you know whether your complaint is covered by the warranty or not. This way you will not be faced with surprises.
• Is your item covered by the warranty? Then the costs for exchanging or repairing it are at our expense. Of course including advance and / or shipping costs.
• If your item is out of warranty, we will let you know what costs are involved in the repair or exchange. You can then decide for yourself whether you want to incur (part of) these costs. Sometimes research costs are also charged. If this is the case, you will also find these costs in the overview you receive from us.